Last updated: September 13, 2026
The Chacer ("we") is committed to your privacy. If you would like us to permanently delete your account and associated data, you can submit a request at any time by following the steps below.
1How to Request Account Deletion
- Send an email to support@thechacerapp.com from the email address associated with your The Chacer account.
- Use the subject line "Account Deletion Request" and include your account email and, if available, your office or practice name so we can locate your account.
- Alternatively, you can submit your request through the Contact button found on any page of our website at thechacerapp.com.
- We will confirm receipt of your request within 2 business days and verify your identity by replying to the email on file.
- Once verified, we will permanently delete your account and the associated data described below.
What Data Is Deleted
When we process your request, the following information associated with your account is permanently deleted:
- Your account credentials (email address and login).
- Your user profile and role assignments.
- Page and activity history tied to your office (PageLog records).
- Staff, room, reason, and sound configuration created by your account.
- Branding and display settings created by your account.
- Session and device logs associated with your account.
Data Retention & What May Be Kept
Some information may be retained for a limited period for the following reasons:
- Billing & payment records: Stripe subscription and transaction records are retained for up to 90 days after deletion to allow for refunds, chargebacks, and tax/accounting compliance, after which they are removed from our active systems.
- Email communications: Support emails and logs related to your deletion request may be kept for up to 12 months for record-keeping and fraud prevention.
- Anonymized data: Any usage data that has been aggregated or anonymized so it can no longer identify you may be retained for analytics and product improvement.
- Legal obligations: We may retain data where required by law, such as records needed to resolve disputes or enforce our terms.
Processing Time
We complete verified deletion requests within 30 days. During this time your account remains deactivated and inaccessible. You will receive a confirmation email once deletion is complete.
Canceling a Subscription First
If you have an active paid subscription, we recommend canceling it first via your Client Dashboard or by contacting us. Any remaining billing cycle will continue until the plan's end date, after which no further charges will occur. Deleting your account does not automatically cancel pending charges.
Questions?
If you have any questions about this process or need help, contact us at support@thechacerapp.com or through the Contact button on our website. See our Privacy Policy for more details on how we handle your data.